Return
Binnen 14 dagen zonder opgaaf van reden
At Esra Korkmaz Boutique, we strive for a seamless shopping experience, but also understand that sometimes a return may be necessary. We want to make sure you can shop with us with confidence, knowing that your satisfaction is our top priority. U heeft het recht uw bestelling tot 14 dagen na ontvangst zonder opgave van reden te annuleren. U heeft na annulering nogmaals 14 dagen om uw product retour te sturen.
Steps for a Smooth Return:
- Please fill in the form below: Als je een item wilt retourneren vul dan eerst even onderstaand formulier in en verzend dit. Wij nemen contact met u op om de verdere retournering af te handelen.
- Return preparation: Make sure the product is in its original condition and packaging, including any labels. Include a copy of the invoice to speed up the return process.
- Send the Product: Send the returned item at your own expense to the return address indicated. We recommend using a trackable shipping method to track the status of your return.
- Return processing: Once we have received and checked your return, we will inform you of the next steps. Depending on your preference, we will offer a replacement or a refund.
Wie betaald de kosten van het Retourneren?
If you decide to return an item, it is important to know that the return is at your own expense, unless there is an error on our part or the product is defective. We believe in transparency, so here is a clear explanation of our return policy:
- Web shop error: If we have accidentally shipped the wrong item or a mistake has been made with your order, we will cover all return costs. In this case, please contact us immediately so we can solve the problem quickly and to your satisfaction.
- Defective Product: If the product you have received is defective, you can return it at no extra cost. We kindly ask you to notify us immediately and, if possible, include a picture of the defect. We will process your return quickly and, if you wish, replace the product or refund the purchase price.
If you have any questions about our returns policy, please feel free to contact us.
We are ready to assist you and strive to find a satisfactory solution for every situation. Thank you for shopping with us!
Retourformulier
Would you like to exchange or return your order, or parts of it? Please notify us using the forms below. To process your request as quickly as possible we need your order number necessary. You can find your order number in your email confirmation or in your account at your orders
If you wish to return individual items from an order, please also state the article numbers which you are returning. If you have received a broken or damaged item we ask you a picture of the damage with your request.